'Personally identifiable information' is information that can be used to uniquely identify a User such as name, password, age, civil status, gender, mailing address, email address, telephone number, mobile number, and other personal details. User may be asked to provide personally identifiable information during the ordering process to allow User to use the Website and for MedGrocer to respond to User’s queries and requests. MedGrocer may also use the provided personal information to inform User of special product offers, to process orders, to provide products and services, or to conduct surveys. While MedGrocer collects personally identifiable information on a voluntary basis, for certain products and services, MedGrocer's collection of personally identifiable information may be a requirement for access to its products or services.

By using MedGrocer's Website, products, and services, Users agree that MedGrocer collects and processes the personally identifiable information (as defined above) they have provided by creating a MedGrocer account, during any exchange with MedGrocer in connection with the use of their MedGrocer account. MedGrocer will not share any personally identifiable information with other parties except as described in this policy. MedGrocer also processes anonymous data, aggregated or not, in order to analyze and produce statistics related to the product usage patterns and demographics of Users. Such anonymous data does not allow the identification of Users to which it relates. MedGrocer may share anonymous data, aggregated or not, with third parties.

The Personal Information MedGrocer collects from User will be used or shared with third parties for some or all of the following purposes:

• To facilitate the use of services and/or access to the Website


• To administer an account with MedGrocer, audit Users’ demographics and behavior, provide information MedGrocer deems might be useful for User or information User requested (including information from third parties)


• To compare information and to verify if such information is accurate


• To provide assistance in setting appointments for diagnostic support availment and medical consultations, and provision of diagnostic support


• To obtain medical information covering hospitalization, consultation, treatment, prescriptions, medicine purchases for the purposes of improving medicine adherence and overall health of Users


• To process orders, deliver products purchased, and update User on the status of the order placed through MedGrocer’s online pharmacy


• To report adverse events from medications, medication errors, and product quality complaints to the Food and Drug Administration


• To send marketing and/or promotional materials about MedGrocer’s products and services from time to time and to send newsletters from MedGrocer or other related companies


• And in exceptional circumstances, to disclose Personal Information when there are grounds to believe that the disclosure is necessary to prevent a threat to life/health, for law enforcement purposes, or for fulfillment of legal and regulatory requirements or requests

MedGrocer’s products, services, and sites may employ cookies and other technologies such as pixel tags. Cookies are bits of electronic information that can be transferred to a User's hard drive to customize a person's use of a product or online site, keep records of a User's access to an online site or product, or store information needed by User on a regular basis. Use of cookies is typically associated with websites. For example, when User signs in to MedGrocer’s Website, the Website stores User’s log-in information, IP address, and time of login as a cookie on User’s hard drive. This cookie allows User to move from page to page without having to sign in again on each page. Similarly, if User enters information during a session, such as age verification data, this will be stored as a cookie so that User will not have to re-enter such information during that session. MedGrocer may also use third party website analytic tools that employ cookies to collect certain non-personally identifiable information concerning use of our Website such as those referring to website addresses, page views, and browser types.

MedGrocer gives Users the option to receive promotional email communications from MedGrocer. Users may opt out of these communications. An unsubscribe link for discontinuing receipt of promotional email communications from MedGrocer will be provided in the emails sent.

Personally identifiable information provided to MedGrocer will be collected, processed, and stored by MedGrocer in the cloud. MedGrocer has taken reasonable steps to protect the information Users share, including, but not limited to, setup of processes, equipment and software to avoid unauthorized access or disclosure of this information.

If User is concerned about the accuracy of personally identifiable information maintained by MedGrocer or wish to review, access, amend, or correct it, or would like User’s personally identifiable information removed from MedGrocer's records or otherwise deactivated, please contact MedGrocer at dpo@medgrocer.com. MedGrocer may decline requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, or are extremely impractical.

MedGrocer’s Data Privacy Officer provides support with any data privacy related questions, comments, concerns, or complaints. You may contact MedGrocer’s Data Privacy Officer through the following information:
 
MedGrocer 24th Floor, Centuria Medical Makati Building, Gen. Luna Street, corner Salamanca Street, Makati City
 
Email address: dpo@medgrocer.com
 
MedGrocer commits to resolve complaints about our collection or use of personal information. Users with inquiries or complaints regarding our Privacy Statement should first contact MedGrocer. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our DPO (refer to the contact details above). MedGrocer’s Data Privacy Officer will always use reasonable efforts to address and settle any requests or complaints brought to its attention.

In the event that a User cannot be contacted for a consultation, whether scheduled or proactive, the secondary contact person provided by the User may serve as their authorized informant.

By including this secondary contact person, the User implies consent for our team to disclose and obtain information necessary for the consultation. This includes sharing relevant medical details and asking pertinent questions to ensure the continuity and quality of care. The secondary contact person is expected to act in the best interest of the User and facilitate the consultation process.