The Best Life Wellness Program is a comprehensive wellness program designed for selected high-risk Maxicare members diagnosed with hypertension, diabetes, or high cholesterol. The program aims to help members manage their condition and maintain a healthier lifestyle.

Enrolling in the Best Life Wellness Program is entirely free-of-charge.

Availing of services such as laboratory tests and doctor consultations under Maxicare’s Primary Care Network will allow you to maximize your Maximum Benefit Limit.

The Best Life Wellness Program covers Metro Manila and Metro Cebu for now but may expand to more locations in the future. Members can also have laboratory tests done at their nearest Maxicare Primary Care Center.

The Best Life Wellness Program covers hypertension, diabetes, and high cholesterol for now. The program may expand to include other chronic conditions in the future.

The Best Life Program is open to selected high-risk Maxicare members with hypertension, diabetes, or high cholesterol. Only members with a delivery address within Metro Manila or Metro Cebu are eligible to join.

Members are selected based on their health status, disease severity, medical insurance utilization, and other factors.

We selected high-risk candidates for the program based on lab results, annual check-ups, and past availments.

To become a member, enroll by following the instructions in your program invite. Please note that the program is currently open to selected high-risk members.

You will then be redirected to the enrollment form. After enrolling, you will immediately receive an email acknowledging your enrollment and another email confirming your eligibility to join the program within 1-3 working days. Please note that enrollment is subject to approval by Maxicare.

Only selected Maxicare members who are diagnosed with hypertension, diabetes, or high cholesterol may participate in the program.

Your dependents may participate in the program if they are a selected Maxicare member who is diagnosed with hypertension, diabetes, or high cholesterol.

You may email mg-bestlife@maxicare.com.ph to withdraw your membership from the program. Our team will reach out to you to confirm your withdrawal.

The Best Life Wellness Program is set to run until December 2024 and may be extended further. You may avail of the benefits of the Best Life Wellness Program after approval of your enrollment for as long as you are an active Maxicare member. Maxicare reserves the right to terminate any of the benefits available under the Program or the Program itself at any time without prior notice.

You can avail of laboratory testing via Maxicare's Primary Care Center or HomeCare with no LOA required if you are enrolled in the program. You will still be required to present your Maxicare card and laboratory request when you avail of the service.

The program covers:

These tests were selected to help members monitor their health and identify risk factors associated with hypertension, diabetes, high cholesterol, and other chronic conditions.

The Best Life medical team selected these tests to allow us to monitor your health better. These tests monitor hypertension, diabetes, and dyslipidemia along with their most common comorbidities.

You can have your laboratory tests done at home through HomeCare or at a Maxicare Primary Care Clinic.

Our partners are selected based on their service levels and cost-effectiveness. Doing this allows us to maximize the quantity of tests and participants of the program.

If you had the laboratory tests done in the last three months and they include HbA1c, Creatinine, SGPT (ALT), and Lipid Profile, you can upload your results through the follow-up labs form. You do not have to retake the laboratory tests again.

HomeCare covers selected areas in Metro Manila and Metro Cebu for now.

Yes. Additional tests can be taken during your laboratory test schedule. The availability of additional tests is subject to the laboratory's capacity and your Maxicare coverage.

Our HomeCare partner will reach out to you to confirm your laboratory test schedule via SMS or email at least one working day before your schedule.

If you are not available at the scheduled date and time of your appointment, you may email us at mg-bestlife@maxicare.com.ph to reschedule or cancel your laboratory test. Rescheduling or cancellation requests must be made at least one working day before your scheduled appointment.

You may email us at mg-bestlife@maxicare.com.ph to change your preferred laboratory.

To continue participating in the program, you must take the seven (7) laboratory tests in Maxicare's Primary Care Clinic (PCC) or HomeCare service at least every six (6) months. You may be asked to take tests more frequently depending on your doctor's recommendation.

You can consult a doctor through:

Please coordinate with your preferred channel to reschedule your doctor consultation.

We encourage you to get prescriptions from Maxicare’s Primary Care Network, but if you have an existing prescription from a Maxicare affiliated doctor, you can upload this to the website.

To continue participating in the program, you must have a teleconsult with a doctor from Maxicare's Primary Care Network every three (3) months. Your doctor may schedule a follow-up teleconsult as needed.

You can receive free medicines if you have an approved program enrollment, have submitted baseline laboratory results including HbA1c, Creatinine, SGPT (ALT), and Lipid Profile, and have a prescription within the last 90 days from a doctor in Maxicare’s Primary Care Network.

Visit bestlife.medgrocer.com/program-coverage to view the list of medicines covered by the program.

Please sign up for the Best Life Wellness Program because only members who have successfully enrolled, completed their laboratory tests, and have consulted a doctor from Maxicare’s Primary Care Network (PCN) may request medicines.

You will only receive the prescribed medicines covered by the Best Life Wellness Program.

The Best Life Wellness Program only covers medicines prescribed to the enrolled member.

To request medicines, fill out the form and upload your prescription at bestlife.medgrocer.com/request. You will receive an email confirming your request within one working day.

We require a valid prescription that contains the medicines covered in the program, prescription date, member’s name, doctor’s name, and doctor’s license number.

You can upload a picture or a scanned copy of your prescription at bestlife.medgrocer.com/request.

You may upload as many prescriptions as you need.

You must upload your prescription to avail of the free medicines. You may email us at mg-bestlife@maxicare.com.ph if you encounter any issues.

Value brands are dispensed when available.

We dispense FDA-certified value brands if they are available. These are chosen based on their efficacy and cost-effectiveness. Doing this allows us to maximize the quantity of medicines and participants of the program.

We will base the quantity of medicines to dispense on your prescription. You can receive up to three months' worth of medicines in compliance with standard clinical practice guidelines and program refill requirements.

You will receive an email with a summary of your request immediately after you submit your request through the website. The email will contain a unique reference number that you can use to follow up your request. If you do not receive an email within one working day, email us at mg-bestlife@maxicare.com.ph.

We process requests from 8AM to 5PM on weekdays. We will verify your request via email and get in touch with you or your authorized representative to confirm the specific delivery date.

The email you will receive will contain information on the issues found in your request. Once the issue is resolved, you may submit a new request.

To prevent miscommunication and minimize inaccuracies, requests are considered final upon submission. If you would like to modify your request, please submit a new request.

MedGrocer’s process has been streamlined to fulfill your requests efficiently. Please submit your request through the website for your convenience.

The Best Life Wellness Program does not offer reimbursements for now.

All the medicines covered by the Best Life Wellness Program will be proactively refilled.

We will send you a reminder when your medicines are due for refill. This reminder will include the next steps for you to get your refills. Once you have completed the requirements, we will automatically refill your medicines.

To receive your refills, you need to have:

Frequency of medicine refills will vary based on standard clinical practice guidelines.

We deliver the medicines free-of-charge.

Our delivery service covers Metro Manila and Metro Cebu for now.

Medicines will be delivered within 2-3 working days after you upload a valid prescription in Metro Manila and 2-7 working days after you upload a valid prescription outside Metro Manila. We will get in touch with you or your authorized representative to confirm the specific delivery date.

Medicines must be received by you or your authorized representative. Your authorized representative should present a copy of your ID and prescription to receive your medicines. If your authorized representative is unavailable, we will contact you if it is possible to reschedule your delivery.

You can change your delivery address by contacting mg-bestlife@maxicare.com.ph.

We streamlined our operations to give you a hassle-free experience. Please use our delivery service for your convenience.

All products dispensed by MedGrocer are subject to quality checks by our purchasing, storage, assembly, and delivery teams. Please inspect your order upon delivery. If your medicines are damaged upon delivery, you may refuse to accept the medicines.
 
On a case-to-case basis, we can process requests to return the medicines within seven days upon delivery. Please make sure that you keep your delivery receipt and the medicines you want to return.

We will replace damaged or wrongly dispensed medicines.

Any problems encountered seven days after the delivery may not be accommodated under our Return Policy. We highly encourage you to review and inspect your medicines upon delivery so that our courier could immediately facilitate the return, exchange, or refund request.

Returns are processed within 5-7 working days.

We will send you an email with a link to our Calendly booking page where you can schedule a session with our nutritionist. Once confirmed, you will also be provided with a Google Meet link where your session will be conducted.

You will receive a customized diet plan and diet guides specific to your medical condition as part of your nutrition counseling session.

Only medical staff processing your orders have access to your medical information. We may use anonymized data for analytics to improve our services or collaborate with partners.

MedGrocer may collect and process certain personal information for your enjoyment of the benefits of the program. All personal information obtained will be handled with full and strict confidentiality in compliance with the Republic Act No. 10173 or the “Data Privacy Act of 2012”.
 
You have the right to access, correct, update, and object to the processing of your personal information at any time by submitting a written request to MedGrocer’s Data Protection Officer.

MedGrocer’s Data Protection Officer provides support with any data privacy related questions, comments, concerns, or complaints. You may contact MedGrocer’s Data Protection Officer through the following information:
 
MedGrocer 24th Floor, Centuria Medical Makati Building, Gen. Luna Street, corner Salamanca Street, Makati City
Contact Number: (02) 8332 3768
Email address: dpo@medgrocer.com

MedGrocer is an FDA-licensed pharmacy with online services. Simply order your medicines online and we’ll deliver them to you.

Yes, our medicines are registered with the Philippine Food and Drug Administration (FDA).

An adverse event (AE) is defined as any untoward medical occurrence in a patient or clinical investigation subject administered a medicinal product and which does not necessarily have a causal relationship with this treatment. An adverse event can therefore be any unfavorable and unintended sign (e.g. an abnormal laboratory finding), symptom, or disease temporally associated with the use of a medicinal product, whether or not considered related to the medicinal product. Adverse events include but are not limited to:

Contact your prescribing doctor immediately for more information on how to manage your side effects or adjust your dosage as needed.