Terms and Conditions

Maxicare and MedGrocer have developed the Best Life Wellness Program (“Program”), which provides patients free medicines, laboratory tests, consultations with doctors and nutritionists, and other lifestyle benefits. By accepting the terms and conditions of the Program, the patient confirms that they understand the following:

The patient hereby represents and warrants that all personal information provided in connection with their application in the Program is correct, accurate, and true. The patient confirms that their participation in the Program is voluntary and knows that they are free to withdraw at any time based on their own decision or as recommended by their doctor and as such, they will inform MedGrocer of their withdrawal by emailing mg-bestlife@maxicare.com.ph. The patient acknowledges that they understand the waiver of substantial rights described in these Terms and Conditions, that this waiver is made to the maximum extent permissible under applicable law, and that they have agreed to the Terms and Conditions on their own free will.


By participating in the Program, the patient confirms that they understand:

  1. MG Health Solutions Inc. (“MedGrocer”) is the authorized service provider and personal information controller of Maxicare in the implementation of the Program.

  2. To avail of the benefits of the Program, the patient should apply by accomplishing the patient enrollment form.

  3. To the extent allowed by law and applicable regulations, MedGrocer and its partners shall verify the identity of the information indicated in the forms. In the event that the information is found to be fictitious or false, Maxicare, through MedGrocer, reserves the right to cancel the patient’s membership to the Program including all its benefits.

  4. The benefits that will be provided are subject to evaluation by MedGrocer, in accordance with the mechanics specified by Maxicare.

  5. The patient consents to receiving communications from MedGrocer and its partners through emails, calls, SMSes, messaging apps (e.g. Viber), company clinics, and other channels for the program and for other MedGrocer-run healthcare services that may be relevant to the patient. By applicable regulations, the patient may opt out from receiving any promotional communication at any time upon notification to MedGrocer and its partners. Maxicare, through MedGrocer, shall take reasonable steps, including technical measures, to ensure the requested withdrawal of consent shall be processed.

  6. The information disclosed in any of the forms, as well as information obtained in the course of the Program, is collected, processed, and stored in a database which shall be used and administered solely by MedGrocer and its partners throughout the duration of the Program and in compliance with local data retention laws. The information referred to in this section may be disclosed to the patient’s attending doctor, MedGrocer, MedGrocer’s partners, and third parties for any purpose that may include monitoring and following up on patient compliance and improving the Program.

  7. The primary purpose of collecting the patient’s data is to facilitate their enrollment, monitor their health conditions, and promote and administer healthcare services (e.g. laboratory testing, doctor and nutritionist consults, medicine delivery, data analysis) that can help patients manage their health conditions. The purpose applies to the Program and other Maxicare and/or other MedGrocer-run programs that may benefit the patient.

  8. The patient As part of these terms, patients recognizes their rights below concerning the handling of their personal data and commit to exercising these rights responsibly:

    • Right to be Informed: The patient has the right to be fully informed about the Terms and Conditions related to their personal data. This includes clear and transparent information regarding the collection, processing, storage, and sharing of their data and the primary purpose of doing so.

    • Right to Object: The patient has the right to object to the processing of their personal data. They can refuse or withdraw their consent to the use of their data for certain purposes, such as marketing or research activities. The Program must respect and honor these objections unless there are legitimate reasons to continue processing the data.

    • Right to Access: The patient has the right to access their personal data held by the Program. They can request copies of their medical records and any other relevant information. The Program should facilitate this access and provide the requested information within a reasonable timeframe.

    • Right to Correct: The patient has the right to request the correction of inaccurate or incomplete personal data. If the patient identifies errors or outdated information in their medical records or other documents, they should have the opportunity to have it rectified promptly by informing the Program by emailing mg-bestlife@maxicare.com.ph.

    • Right to Erasure or Blocking: The patient has the right to request the erasure or blocking of their personal data. They can ask for the deletion or restriction of processing of their data under certain circumstances, such as when the data is no longer necessary for the purpose it was collected, or when the patient withdraws their consent. The Program should comply with such requests, unless there are legal or legitimate reasons to retain the data.

    • Right to File a Complaint: The patient has the right to file a complaint if they believe their rights regarding their personal data have been violated. They can approach the appropriate regulatory authorities or supervisory bodies responsible for data protection to file a complaint.

    • Right to Damages: The patient has the right to seek limited compensation for demonstrable damages directly resulting from the intentional misconduct or gross negligence of the Program in relation to the handling of their personal data. However, the Program shall not be held liable for any indirect, incidental, or consequential damages arising from the use, misuse, or unauthorized access to patient data, except in cases of intentional misconduct or gross negligence.

    • Right to Data Portability: When requesting a copy of their personal data, the patient has the right to receive their personal data in a structured, commonly used format.

  9. Any patient-specific information may not be used in any form of publication or promotional material without prior written approval by the patient and the prescribing doctor. Anonymized and aggregate patient data may be analyzed and used to provide information to further improve the Program, if applicable.

  10. Any disease-related information relayed by MedGrocer about the patient’s medical condition, diagnostics needed, importance of therapy, drug administration, precautions, and special instructions are for informational purposes only and not meant to replace the professional advice of the patient’s doctor.

  11. The patient agrees to comply with all guidelines of the Program to enjoy its benefits; otherwise, enrollment in the Program may be terminated.

  12. Availment of the program benefits, including free medicines, laboratory tests, consultations with doctors and nutritionists, and other lifestyle benefits is not transferable or convertible to cash or any other goods and services.

  13. Maxicare reserves the right to terminate any of the benefits available under the Program or the Program itself at any time without prior notice. Maxicare, through MedGrocer, may opt to stop or continue the program, in full or in part. Likewise, Maxicare, through MedGrocer, reserves the right to change the program, its mechanics and benefits, including the terms and conditions, in full or in part, any time.

  14. MedGrocer and its partners shall not be responsible nor liable to patient for any loss or damage incurred or suffered as a consequence of any delay or inability of MedGrocer to perform any of its obligations pursuant to these Terms and Conditions due to any telecommunications failure, act of God, civil disturbance, any event outside MedGrocer’s control, or as a consequence of any fraud or forgery.

  15. The patient allows MedGrocer access to results of laboratory tests taken under the Program and prescriptions, diet plans, and other medical records issued as part of the Program. Physical or digital copies of this information may be transferred to MedGrocer by its partners (e.g. affiliate doctors and diagnostic laboratories) without any further authorization.

  16. The patient acknowledges that their participation and the participation of any of their dependents/guests in the Program is purely voluntary, not compensable, and does not constitute part of their work hours. The patient is responsible for ensuring that their participation in the Program does not interfere with their work schedule, and acknowledges that at any time they may be barred from participating in the Program for any reason, including interference with their work or work schedule.

  17. By participating in the Program, the patient acknowledges and agrees that photographs or videos of their participation in the Program and its related events may be taken, edited, and used by their employer or the Program for any of its purposes, including but not limited to recording of the event, company promotions, communications, and recognition activities. The patient releases and waives any and all claims concerning any photographs/videos in which they or any of their dependents/guests appear.

  18. The patient acknowledges that they are personally responsible for their property and well-being, including that of their dependents/guests, during their participation in the Program. The patient knowingly and intentionally assumes the risk of any and all injuries or harm that they and their dependents/guests may sustain in connection with this Program. The patient, and on behalf of their dependents/guests, releases their employer, its employees, supervisors, managers, officers, and any affiliated entities (collectively, “Company”) from all claims or causes of action of every kind, known or unknown, arising out of or in any way connected with the above-referenced Program, waiving any and all claims, of any nature, against the Company and will indemnify, protect and hold the Company free and harmless, from any claims arising from their acts or omissions or that of their dependents/guests, any third party, and from any claim of liability for any damage or injury to the patient or their dependents/guests associated with or arising from their participation in the Program.

Privacy Policy

User should carefully read the entire following privacy statement before creating an account and/or availing MedGrocer’s products. This agreement contains important terms that affect User’s legal rights. By registering to MedGrocer’s site, User hereby agrees to the terms of this privacy statement policy.

MedGrocer respects the privacy of its Users and complies with Republic Act No. 10173 also known as the Data Privacy Act of 2012, its implementing rules and regulations, and other issuances of the National Privacy Commission. MedGrocer recognizes the importance of protecting information collected from Users and has adopted this privacy policy to inform Users about how MedGrocer collects, uses, stores, transfers, discloses, and disposes information derived from their use of MedGrocer products, services, and online sites.

This privacy statement is current as of its last revision date. However, this privacy statement may be amended from time to time to reflect changes and additions to the privacy policy. Please check back for the most current version before relying on any of the provisions in this privacy statement.

Personally Identifiable Information

'Personally identifiable information' is information that can be used to uniquely identify a User such as name, password, age, civil status, gender, mailing address, email address, telephone number, mobile number, and other personal details. User may be asked to provide personally identifiable information during the ordering process to allow User to use the Website and for MedGrocer to respond to User’s queries and requests. MedGrocer may also use the provided personal information to inform User of special product offers, to process orders, to provide products and services, or to conduct surveys. While MedGrocer collects personally identifiable information on a voluntary basis, for certain products and services, MedGrocer's collection of personally identifiable information may be a requirement for access to its products or services.

Collection of Information

By using MedGrocer's Website, products, and services, Users agree that MedGrocer collects and processes the personally identifiable information (as defined above) they have provided by creating a MedGrocer account, during any exchange with MedGrocer in connection with the use of their MedGrocer account. MedGrocer will not share any personally identifiable information with other parties except as described in this policy. MedGrocer also processes anonymous data, aggregated or not, in order to analyze and produce statistics related to the product usage patterns and demographics of Users. Such anonymous data does not allow the identification of Users to which it relates. MedGrocer may share anonymous data, aggregated or not, with third parties.

Use of Personally Identifiable Information

The Personal Information MedGrocer collects from User will be used or shared with third parties for some or all of the following purposes:

  • To facilitate the the use of services and/or access to the Website

  • To administer an account with MedGrocer, audit Users’ demographics and behavior, provide information MedGrocer deems might be useful for User or information User requested (including information from third parties)

  • To compare information and to verify if such information is accurate

  • To provide assistance in setting appointments for diagnostic support availment and medical consultations, and provision of diagnostic support

  • To obtain medical information covering hospitalization, consultation, treatment, prescriptions, medicine purchases for the purposes of improving medicine adherence and overall health of Users

  • To process orders, deliver products purchased, and update User on the status of the order placed through MedGrocer’s online pharmacy

  • To reporting adverse events from medications, medication errors, and product quality complaints to the Food and Drug Administration

  • To send marketing and/or promotional materials about MedGrocer’s products and services from time to time and to send newsletters from MedGrocer or other related companies

  • And in exceptional circumstances, to disclose Personal Information when there are grounds to believe that the disclosure is necessary to prevent a threat to life/health, for law enforcement purposes, or for fulfillment of legal and regulatory requirements or requests

If, for any reason, User’s Personal Information is required to fulfill a different purpose, MedGrocer will notify User and ask for consent.
Information that could identify a User personally will not be collected upon visiting the Website unless the User chooses to provide information voluntarily. Users are welcome to browse the Website at any time anonymously and privately without revealing any Personal Information.
When User orders from MedGrocer, MedGrocer collects a User's personally identifiable information. MedGrocer has no obligation to keep personally identifiable information that a User makes available to other Users through a platform other than MedGrocer Website, such as in chat or other public functions.
External websites and companies with links to and from MedGrocer's Website and products may collect personally identifiable information about Users when Users visit their websites. MedGrocer's privacy policy does not extend to external websites and companies or third party publishers with links to or from MedGrocer’s Website or who collect personally identifiable information through their online sites. Please refer directly to these companies and websites regarding their privacy policies.
MedGrocer may release personally identifiable information to comply with court orders or laws that require us to disclose such information. In the event of a reorganization, sale or merger, we may transfer personally identifiable information to the relevant third party with User’s consent if required by law.

Cookies and Other Information on a User's Machine

MedGrocer’s products, services, and sites may employ cookies and other technologies such as pixel tags. Cookies are bits of electronic information that can be transferred to a User's hard drive to customize a person's use of a product or online site, keep records of a User's access to an online site or product, or store information needed by User on a regular basis. Use of cookies is typically associated with websites. For example, when User signs in to MedGrocer’s Website, the Website stores User’s log-in information, IP address, and time of login as a cookie on User’s hard drive. This cookie allows User to move from page to page without having to sign in again on each page. Similarly, if User enters information during a session, such as age verification data, this will be stored as a cookie so that User will not have to re-enter such information during that session. MedGrocer may also use third party website analytic tools that employ cookies to collect certain non-personally identifiable information concerning use of our Website such as those referring to website addresses, page views, and browser types.


MedGrocer gives Users the option to receive promotional email communications from MedGrocer. Users may opt out of these communications. An unsubscribe link for discontinuing receipt of promotional email communications from MedGrocer will be provided in the emails sent.

Storage and Security of Personally Identifiable Information

Personally identifiable information provided to MedGrocer will be collected, processed, and stored by MedGrocer in the cloud. MedGrocer has taken reasonable steps to protect the information Users share, including, but not limited to, setup of processes, equipment and software to avoid unauthorized access or disclosure of this information.

Corrections, Updates, and Removal of Personally Identifiable Information

If User is concerned about the accuracy of personally identifiable information maintained by MedGrocer or wish to review, access, amend, or correct it, or would like User’s personally identifiable information removed from MedGrocer's records or otherwise deactivated, please contact MedGrocer at dpo@medgrocer.com. MedGrocer may decline requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize the privacy of others, or are extremely impractical.

Contact MedGrocer’s Data Privacy Officer

MedGrocer’s Data Privacy Officer provides support with any data privacy related questions, comments, concerns, or complaints. You may contact MedGrocer’s Data Privacy Officer through the following information:
MedGrocer 24th Floor, Centuria Medical Makati Building, Gen. Luna Street, corner Salamanca Street, Makati City
Contact Number: (02) 8332 3768 | Email address: dpo@medgrocer.com
MedGrocer commits to resolve complaints about our collection or use of personal information. Users with inquiries or complaints regarding our Privacy Statement should first contact MedGrocer. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our DPO (refer to the contact details above). MedGrocer’s Data Privacy Officer will always use reasonable efforts to address and settle any requests or complaints brought to its attention.

MedGrocer Logo Long

MedGrocer's digitally-enabled corporate healthcare solutions and patient programs empower our customers to get their medicines, vaccines, and teleconsultations conveniently, cost-effectively, and intelligently.

Every year, we serve over one million Filipinos either directly or through partnerships with employers and pharmaceutical companies.

© 2024, MedGrocer · MedGrocer (MG Health Solutions, Inc.)